NDIS Services Delivery Officer

Aboriginal and Torres Strait Islander applicants strongly encouraged to apply. 

WWH is a culturally diversified safe and responsive service acknowledging and being committed to all cultural backgrounds.  In acknowledging its origins WWH prides itself on providing a specialist healing services for First Nation peoples. WWH is an authentic, genuine, and accountable service provider, regularly seeking feedback and guidance from stakeholders particularly consumers and carers to ensure consistency with our guiding principles centred on being culturally grounded, trauma informed, and recovery orientated.

WWH is certified to ISO9001 Quality Management Standards and the National Standards for Mental Health Services and Registered as a NDIS Provider. As a multi-disciplined service provider WWH prioritises staff professional supervision by having internal AHPRA Board approved supervisors and facilitating an ongoing workforce development program. WWH is a proven highly valued service for student placements and internships. 

We offer a competitive salary package, opportunities to grow and great people to work with. 

Role Purpose 

This position reports to the NDIS Team Leader within the Rockhampton office. The position will provide administration support to the NDIS program, while at the same time being accountable for ensuring the effective end to end administration of NDIS business from referral through to invoicing. 

This position also has a role in ensuring that organisational policies and procedures enable, support, and reinforce NDIS good practice and mandatory requirements by facilitating internal process improvement. 

Position Expected Tasks

1. Support ongoing development and expansion of WWH NDIS services.
2. Support collaboration between WWH NDIS, Mental Health and Psychosocial programs. 
3. Support families (particularly those that are vulnerable) to access the NDIS. 
4. Support WWH for the future of the NDIS following the “2023 NDIS Review Working Together” to deliver the NDIS and keep WWH informed with a high level of situational awareness regarding changes within the NDIS sector. 
5. Work with our Quality Assurance Officer to maintain NDIS Registration and ensure WWH delivers services consistent with the National Disability Supports Quality and Safeguards Commission. 
6. Support the development of WWH NDIS services related policies and procedures including service manual construction. 
7. Support marketing/communication strategy aimed at increasing awareness of our services with potential consumers and referrers.
8. Assist to develop, enhance, and document the NDIS service-related policies and procedures. 
9. Liaise with Mental Health Clinic Team Leaders and Clinical Governance structures to ensure safe and effective delivery of services from referral through to closure. 
10. Undertake quoting for NDIS services in an efficient, effective, and sustainable manner. 
11. Undertake regular internal evaluation of WWH’s NDIS work to promote an ongoing improvement process such as seek feedback from Assessors, LAC’s, Participants, Carers, Referral sources. 
12. Provide support to participants and families who are wanting to transfer their supports from their current providers to WWH. 
13. Monitor and manage service agreements including available funds for all WWH NDIS participants. 
14. Ensure NDIS reporting requirements are conducted in a timely and appropriate manner. 
15. Monitor client data across multiple internal and external systems. 
16. Monitor the NDIS email inbox for referrals and ensure internal consumer tracking systems are managed. 
17. Ensure referrals are assessed at the next Clinical Intake Meeting to ensure appropriate clinical services assignment. 
18. Maintain and update approved Service Agreements (SA) and Schedule of Supports (SOS) in line with NDIS and internal requirements. 
19. Support the onboarding of new referrals and their transition to allocated clinicians. 
20. Monitor and update client plan usage milestones, plan/service agreement expiry dates and progress reporting dates and ensure organisational tasks are undertaken in a timely manner. 
21. Assist the Finance team with NDIS invoicing and any administration issues as appropriate. 
22. Monitor and manage the WWH NDIS Portal; and 
23. Other duties, as requested. 

Essential Criteria: 

• Current Drivers License, Working with Children Card (Blue Card); Disability Screening Card and willingness to undertake a Criminal History check.
• Prior experience with NDIS administration including Portal claiming and processing within a disability or healthcare environment. 
• Ability to support access to the National Disability Insurance Scheme (NDIS) for people with disability arising from mental illness.
• Prior hands-on experience with NDIS client and financial systems 
• Excellent communication and interpersonal skills. 
• Strong attention to detail. 
• Commitment to quality and process improvement. 
• Effective time management and prioritisation skills. 
• Ability to effectively use a variety of technologies including, mobile phones, computers, computer-based programs, and internet applications plus demonstrated competence in Microsoft suite of programs particularly Excel. 

What we can offer you: 

• A competitive remuneration package including superannuation salary sacrifice options. 
• Mandated hours for self-care/professional development. 
• Ongoing access to training and professional development opportunities. 
• An opportunity to work within a disciplined and certified Mental Health/ Social and Emotional wellbeing service setting. 
• An opportunity to work in an organisation that as standard practice is inclusive of carers and support people and promotes cultural and community advocacy in all aspects of service delivery. 
• An opportunity to work in an organisation that seeks to find the balance and inclusion of both clinical and cultural governance. 
• An opportunity to work in an organisation that requires disciplined, motivated professionals who continually seek to surpass their potential and set the highest of standards in healing through hard work. 
• A supportive, genuine and meaningful ongoing and integrated cultural safety framework from onboarding through duration of employment, supporting employees regardless of cultural background and level of experience.

More Information For more details on our organisation please see our website: www.wakai-waian.com.au or contact Rosalyn Mann 0484 292612 or email workforcelead@wakai-waian.com.au