Wakai Waian Healing from its Cairns site currently delivers a Capability and Capacity Building service in direct support of the Aboriginal and Torres Strait Islander Family Wellbeing Program being delivered across the Cape Yorke and Torres Strait regions in northern Queensland by a variety of Aboriginal and Torres Strait Islander Community Controlled organisations. Both of these service types are funded by the Department of Communities, Child Safety and Women. More information on the Aboriginal and Torres Strait Islander Family Wellbeing program and relevant services can be found here.

Aim

The aim of the Wakai Waian Healing: Aboriginal and Torres Strait Islander Family Wellbeing Service Capability Building and Support Service is to achieve the following:

  • Increase the Family Wellbeing Services’ ability to support families, children and young people to prevent their entry or re-entry into the statutory child protection system;
  • Increase the Family Wellbeing Services’ skill and capability to respond to a wide range of client related issues including domestic and family violence; and
  • Increase the Family Wellbeing Services’ capacity to develop collaborative partnerships with other support services;
  • Through the increased capability of Family Wellbeing Services, increase the safety and wellbeing of Aboriginal and Torres Strait Islander people in the catchment area.

This will be achieved by:

  • Engaging with Aboriginal and Torres Strait Islander Family Wellbeing services in Cape York and Torres Strait to achieve the following outcomes:
    • Improved capacity to deliver services that deliver client results
    • Workforce better skilled to effectively respond to client need.
    • More effective and efficient service system.
Focus

This specific WWH services promotes a focus on the following;

  • Encouraging a sense of self-determination and empowerment for the Family Wellbeing Program worker by enhancing relevant skills and knowledge and supporting the translation of these into practice. •
  • Providing training, information and resources related specific to the Family Wellbeing Program design and facilitation.
  • Encouraging the Family Wellbeing Program Workers potential through the promotion of ongoing and targeted Professional Development, Professional Supervision, Mentoring and Selfcare as a strength and best practice based approach.
  • Providing training, information and resources on the broader context related topics relevant to the Family Wellbeing Program.
Design Considerations

We acknowledge that providing a Family Wellbeing Program can have a variety of challenges such as

  1. Organisations, teams and individuals are all at different stages thus requiring greater flexibility;
  2. Each service site may have a need to deliver services in a variety of languages and with different cultural considerations;
  3. Delivering services in remote and isolated areas can at times present challenges with technology;
  4. It can be hard to find a readily available skilled and capable workforce able to work with vulnerable families;
  5. Service delivery I remote and isolated locations means additional costs to service delivery especially training and staff support;
  6. Workloads can be demanding and require flexible and adaptable delivery options;
  7. Working in remote locations for many means finding a balance between work, family and community obligations.
  8. Workforces can be made up of staff at varying levels of numeracy and literacy levels;
Integrated Service Delivery Model

The Wakai Waian Healing Capability and Capacity Building service incorporates a integrated service delivery model. Services delivering the Family Wellbeing Program can choose from a variety of service support options delivered via variety of mixed methods. Services sites have the option to receive a combination of the below service support options;

  • Support Activities
  • Training and Professional development activities
  • Resources
  • Professional Supervision
  • Mentoring
  • Selfcare Activities

Services delivering the Family wellbeing Program may choose any combination of the below options to match their own current unique service needs, challenges, strengths.

Tailored Training Support Plans

  • Personalised for individuals, teams, services.
  • Imbedded within framework of MOU’s
  • Created through process of negotiation.
  • Flexible and adapted for ‘user choice’.
  • Can incorporate any combination of service delivery method.
  • Supports evaluation and milestone reporting.
  • Development of Plans is supported by WWH Staff.
  • Self paced and self directed or supported options available.

Face to Face Site Visits

Wakai Waian Healing Capability Officers can provide regular scheduled or as needed site visits in direct support of service needs. These provide an opportunity for enhanced engagement and learning. This mutually supports the other service delivery methods.

 Learning and Development Portal

Registered Users are provided Access to a variety of resources and professional development opportunities. Once registered as a user. Disclaimer Note: All Registered users are deidentified and their information is maintained as confidential. De-identified Registered User Numbers are used for the tracking of program data. If Registered Users choice they can also utilise this information to inform their own user profile. 

Online Webinars Series

  • Promote information sharing.
  • Support cross service collaboration efforts.
  • Delivery of professional development training and resources.
  • Variety of qualified presenters.
  • Attendance can be live with opportunity to engage with presenters or recorded sessions can be viewed at a later time via the Online Learning Portal.
  • Promoting a ‘Community of Practice’.

Videoconferencing Support Options

  • Enhanced communications platform.
  • Option of connecting multiple sites.
  • Sharing information.
  • Deliver training and resources.
  • Promote Community of Practice.

Telephone Support Options

  • Maintain regular contact.
  • Professional support line.
  • Ask questions and/or share. information.
  • Stay connected.

Online Chat Forum

  • Post Questions.
  • Share information •Connect with other Family Wellbeing Program workers.
  • Promote ‘Community of Practice’.
  • Provides an opportunity foe growth and learning and sharing.
Good News Stories

Coming soon! Watch this space…

More Information or Feedback

Further Information or Questions:

For further information or questions, on our Aboriginal and Torres Strait Islander Family Wellbeing Service Capability Building and Support Service our staff can be contacted on the below details;

Freecall: 1800 732 850  and select option #1 (Rockhampton Office)

Email: enquiries@wakai-waian.com.au

In Person: Suite B2, Level 2, Orchid Plaza 58-70 Lake St, Cairns QLD 4870. 

Feedback/ Compliments/Complaints

Wakai Waian Healing is committed to providing an effective, responsive, safe, and cultural respectful service. If you have any feedback you wish to provide our service this can be done by contacting us on the below details;

Freecall: 1800 732 850  and select option #3 (Cairns Office)

Email: enquiries@wakai-waian.com.au

In Person: Suit B2, Level 2, Orchid Plaza 58-70 Lake St, Cairns QLD 4870. 

Post: P.O. Box 4928, Cairns, QLD 4870.

Note: Your contact with us is treated as confidential and we respect your rights to private, confidential and safe service. Further information on our Privacy and confidentiality and Information Management Policies can be requested via the above details.

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