Psychology and Counselling Service
Discover Healing and Hope at Wakai Waian Healing
At Wakai Waian Healing, we understand that life can be challenging and that everyone deserves support on their journey to well-being. Our dedicated team of Psychologists, Counsellors, and Mental Health Workers is here to help individuals, families, and groups of all ages navigate a spectrum of mental health challenges. Whether you are facing anxiety, trauma, depression, or the complexities of grief and loss, we offer compassionate and effective services tailored to your unique needs.
Flexible and Accessible Support
We believe that healing should be accessible to all. That’s why we provide a range of delivery methods to suit your preferences, including in-office sessions, outreach visits to your home or community, and technology-facilitated options such as teleconferencing and videoconferencing. This flexibility ensures that you can receive the support you need in a comfortable and safe way.
Our Comprehensive Services
Our team specialises in addressing a variety of issues, including:
- Anxiety and Stress Management
- Trauma and Grief
- Depression and Perinatal Mental Health
- Anger Management and Life Adjustments
- Relationship and Family Dynamics
- Workplace Challenges and Parenting Support
- Addictions and Self-Harming Behaviours
No matter the challenge, our strength-focused and trauma-informed therapeutic approaches aim to empower you on your healing journey.
Expert Care with a Holistic Approach
Our psychologists are skilled in formal assessments and delivering focused psychological strategies. They are registered with AHPRA and are committed to providing evidence-based care. Our Counsellors, equipped with diploma-level qualifications, offer talk-based therapies that explore your concerns and identify strategies for growth. Meanwhile, our Mental Health Workers bring a wealth of life experience and cultural wisdom, providing essential support and connecting you to traditional healing practices.
We honour the principles of cultural relevance and holistic healing by integrating Western methodologies with Indigenous perspectives, ensuring that your care is respectful and comprehensive.
Take the First Step Towards Healing
At Wakai Waian Healing, we are committed to walking alongside you on your path to wellness. Our compassionate team is here to listen, support, and empower you to reclaim your strength and find balance in your life. Our ways of knowing, being and doing are founded upon our principles and ways of working. As a dynamic, committed & motivated organisation, we deliver a range of services in Government, non-government, community (Aboriginal and Torres Strait Islander Community Health Centres and specialist services), and private settings. We understand the importance of healing for all, so we reach out to communities in regional, rural and remote locations to help those at high risk.
As an organisation we regularly provide support to Aboriginal and Torres Strait Islander community members who may have contact with or involvement with the Child Safety and welfare system, Corrective Services, and the NDIS.
A key aspect of Wakai Waian Healing work is:
- Developing Partnerships
- Collaborations
- Building Relationships
Don’t wait to begin your journey towards healing. Contact us today to learn more about how we can support you or your loved ones. Together, we can foster resilience, promote mental well-being, and create a brighter future.
What We Offer
We offer a range of direct Psychologist, Counsellor, and Mental Health Worker services via a range of flexible and effective modes of delivery including, in-office, outreach (i.e., home visits, chosen community location) or technology facilitated methods (i.e., Teleconference/Videoconference).
These services assist individuals, families and groups across the lifespan and variety of ages, experiencing a broad range of issues, including;
- Anxiety
- Trauma
- Depression
- Perinatal and Post-natal depression and anxiety
- Grief and Loss
- Stress and coping
- Anger management
- Life adjustment difficulties
- Health-related distress and adjustment
- Chronic disease and health management
- Self-esteem issues
- Communication and assertiveness challenges
- Relationship and family issues (including Family and Domestic Violence matters)
- Parenting
- Workplace issues
- Suicidal, self-harming at risk behaviours
- Addictions and substance misuse (eg substances and gambling)
The Wakai Waian Healing team is well-practised in a range of specialist structured interventions using evidence-based therapies and therapeutic approaches, which are strength-focused and trauma-informed. The therapeutic approaches delivered acknowledge the principles of cultural relevance and holistic healing and apply combination of Western Methodologies and Indigenous healing perspectives. As a service WWH seeks to find a balance between clinical and cultural governance.
Psychologists:
Our Psychologists focus on formal assessment, identification of needs and strengths, analysis and formulation and the delivery of focused psychological strategies and Psychotherapies. WWH Psychologist’s maintain full registration with AHPRA (Australian Health Practitioner Regulation Agency), are registered as providers of psychological services under Medicare and are associated with the Australian Psychology Society. Australian Psychological Society Code of Ethics.
Counsellors:
Our Counsellors maintain a minimum equivalent of Diploma level formal qualifications in Counselling. They focus on the assessment and clarification of issues, the identification of options and strategies and the delivery of talk-based therapies.
Mental Health Workers:
Our Mental Health Workers maintain a minimum of Certificate IV in Mental Health and have completed the workforce enhancement Professional Development, Mentoring and Self Care (PDSMS) Program and on many occasions also possess several other formal qualifications and a range of life experience and wisdom. Our Mental Health Workers provide direct support with the screening, assessment and delivery of therapeutic interventions, psychoeducation, and group facilitation. Our Mental Health Workers enhance the continuity of care and responsiveness of WWH Services. The enhance our flexibility and thus ability to be responsive to community needs. In addition to providing specialist Mental Health/Social and Emotional Wellbeing services these workers are proposed to provide social and cultural support, including access to traditional healers, promotion of cultural identity.
Fees and Charges
Wakai Waian Healing maintains the philosophy that all humans have the right to receive quality, consistent and sustainable mental health and social and emotional well-being services. To support this view, we have applied a fee structure that most appropriately meets the financial and social positioning of the consumer. As we also operate within a regulated service system, there are limitations but also benefits across the range of circumstances for our consumers. Fee’s, rebates, type of service and number of services, on many occasions, will depend on the type of referral received
Our staff are registered with both Medicare and Private Health Insurance companies to enable clients to receive rebates and funding where applicable. Medicare or private health fund rebates will usually be available if you have an eligible referral from your treating General Medical Practitioner, Psychiatrist, Paediatrician. Bulk billing services are available to people with a current health care or pension card.
As a Member of the Australian Psychologist Society, on occasion, we apply the standard recommended fees for respective service types.
Medicare Rebates
(Better Access to Mental Health Care Initiative) are provided when the individual is referred to our Psychology services by their General Medical Practitioner (GP), Psychiatrist or Paediatrician, along with a completed Mental Health Care Plan as part of the Federal Government’s Better Access to Mental Health Services Initiative. Plans are valid for a period of 12 months from the date of referral. Individuals referred in the above way are eligible for up to 10 rebated appointments per calendar year. Individuals can be eligible for rebates between $60.10 and $106.55. There are a variety of other rebates that individuals and groups may be eligible for, these can be found on the Medicare Benefits Schedule.
You do not need a referral from your medical specialist to make an appointment. However you do need a referral letter and a mental health care plan from your GP, psychiatrist, or paediatrician should you wish to attend under the Medicare Better Access to Mental Health initiative and receive a rebate.
Processing: Consumers pay the full session fee to Wakai Waian Healing on day of appointment. Once received, we will provide you the receipt for claiming with either Medicare. With Medicare Rebates, the receipt can either be lodged online, via their app, or at any Medicare office in Australia. The refund is processed directly into your nominated account.
Private Health Insurance Rebates
Depending on your level of cover many private health funds provide a rebate for psychological care. Please contact your health fund directly to find out what level of rebate you may be eligible for.
Processing: Consumers pay full fee on the day of consultation and the receipt can be lodged online, via your providers app, or at any branch for your provider. The refund is processed into your nominated account.
Bulk Billing Services
As a community focused organisation we believe that everyone deserves to opportunity to access support and healing services. Consistent with this WWH offer a bulk billing service for those that are eligible for a Health Cared Card. In order to access the bulk billing service consumers are required to have a referred by their treating General Medical Practitioner (GP), Psychiatrist or Paediatrician, who will need to provide a completed Mental Health Care Plan as part of the Federal Government’s Better Access to Mental Health Services Initiative. There are a variety of other bulk billing services that individuals and groups may be eligible for, these can be found on the Medicare Benefits Schedule.
Organisation/Staff Wellness and Enhancement Services
Quotes and costings for this service are via negotiation between host sites and WWH.
Due to the nature and specific focus of this service type, it has been demonstrated to produce elevated levels of cost savings across several organisation budget line items.
For further information or questions on this service type contact us.
Telehealth Services
If you require or would like to enquire about telehealth services, please contact our office. You may be eligible for services under Medicare, a private health fund or a funded program being delivered by Wakai Waian Healing.
Disability Support Services
The National Disability Insurance Scheme (NDIS) has been set up as a new way of providing individualised support for eligible people with permanent and significant disability, their families and carers. NDIS is the insurance that gives all Australian’s peace of mind. As we all know, disability could affect anyone and having the right support makes a big difference.
WWH is a Registered NDIS provider. In conjunction with the participant, the Supports Coordinator will identify the required service and contact WWH to establish a service agreement. After services have been provided, WWH will invoice the organisation managing the participant’s plan.
Cancellation Policy
If, for some reason, you need to cancel your appointment, please provide 24 hours’ notice; otherwise, you will be charged a cancellation fee of $90 for the session you have missed. You will not be charged a cancellation fee if you provide 24 hours notice. If you are late for your appointment and consequently have a shorter session you will be charged for a full session. Remember that Medicare will not provide a rebate for missed appointments.
Questions About Fees or Rebates
If you have any questions about the fees or if you are uncertain of your eligibility for a rebate please phone the practice manager or complete an online enquiry form. We are happy to help.
Accessing our Service and Making a Referral – Sending Referrals
Regardless of who, a referral can be sent at anytime to Wakai Waian Healing Rockhampton Office Intake Services via the following:
- Fax: (07) 4829 4011
- Email: referralscq@wakai-waian.com.au
- Postal: P.O. Box 4080, Rockhampton, QLD, 4700.
- In person:
- 104 Fitzroy Street, Rockhampton, Q, 4700
Postal Address – PO BOX 4080 Rockhampton, Q, 4700 -
40 Douglas Street, Thursday Island, Q, 4875. Postal Address – PO BOX 767, Thursday Island, Q, 4870
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Suite 1, 80-82 Blackall Terrace, Nambour, Q, 4560
Once a referral is received the sending organisation will be sent communications to indicate this. Our Intake and Referral Team meet weekly, following which the sending organisation will receive feedback as to if the referral will be accepted or otherwise.