Administration Officer

Wakai Waian Healing Thursday Island Office

This position will be located in our Wakai Waian Healing Thursday Island Office which is located at 40 Douglas Street, Thursday Island, in the Torres Strait. This position’s hours of work will be 8:30am – 4:30pm, Monday to Friday.

At this site employees are provided with dedicated lunch and tea rooms, administration support employees, all office facilities, counselling and therapy rooms, Computers and Office equipment provided, internet and office supplies.

This position is co-located with other programs and Psychology and Counselling services as provided by Wakai Waian Healing for the Torres Strait Region.

Specific training will be provided to enable you to successfully complete your expected tasks within your position. Training will be provided in various methods i.e. in person and zoom.

Role Purpose

This position reports to the Team Leader at the Thursday Island WWH office. The purpose of this position is to provide general administrative support to WWH team who will be focused on the delivery of Social and Emotional Wellbeing/Mental Health and National Disability Insurance Services (NDIS) to hard to reach population groups in the Torres Strait Region.

Position Expected Tasks

Successful applicants will be expected to undertake the following tasks;

1. Work within a multi-disciplinary team environment at WWH;

2. Perform front reception duties and conduct administration tasks in support of Office functioning;

3. Within scope of profession, support the co-ordination and delivery of Psychology, Counselling and Mental Health Worker clinic’s at the WWH Office;

4. Undertake daily administration tasks in support of WWH programs;

5. Support employees with collection and input of data for funding body reporting requirements;

6. Provide support to other WWH employees with service specific resource development;

7. Provide administrative support to financial and budget management requirements;

8. Undertake own professional development, mentoring, supervision and self-care;

9. Support other WWH employees to develop links and collaborate in partnership with a range of stakeholders including Aboriginal and Torres Strait Islander Community Controlled Organisations, Government and non-Government services, community members and mainstream services;

10. Contributing to effective evaluation activities, program specification and contract development, reporting and compliance functions, stakeholder engagement, and performance management as required by WWH;

11. Relevant to the position, participate in the ongoing education, implementation, monitoring and evaluation of safety and quality initiatives relevant to The National Standards for Mental Health Services and the ISO 9001:2015 Standards.

12. Represent WWH, or provide support to other WWH employees as required in networking, promotion and education activities; and community/service engagement activities;

13. Other duties as required and negotiated.

Position Expected Skills

The successful applicant is expected to possess the following skills;

1. Ability to effectively use a variety of technologies including, mobile phones, computers, computer based programs, and internet Applications; and

2. Effective verbal and written communication skills;

3. Ability to support access to the National Disability Insurance Scheme (NDIS) for people with disability arising from mental illness, or willingness to participate in training to develop these skills;

Essential Requirements

Successful applicants are expected to possess the following;

1. Demonstrated ability, or the ability to rapidly acquire the knowledge to undertake general administrative tasks in support of multi-disciplined community support focused services;

• Demonstrated ability, or the ability to rapidly acquire the knowledge to communicate well (written and verbal) with diverse target groups and work with diverse stakeholders;

• Demonstrated ability, or the ability to rapidly acquire the knowledge to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.

• Demonstrated ability, or the ability to rapidly acquire the knowledge to consult and collaborate with a broad range of stakeholders, inclusive of Aboriginal communities, government and non-government agencies, and mainstream services;

• Demonstrated knowledge, or the ability to rapidly acquire the knowledge and understanding of the health needs and priorities of Aboriginal and Torres Strait Islanders in the Torres Strait region;

• Demonstrated, or the ability to rapidly acquire the knowledge experience working in services that deliver healing focused services to Aboriginal and Torres Strait Islander peoples;

• Demonstrated ability, or the ability to rapidly acquire the knowledge to manage projects/ multiple tasks and meet deadlines;

8. Demonstrated ability, or the ability to rapidly acquire the knowledge experience with working with Aboriginal and Torres Strait Islander people in rural, remote and regional areas;

1. Demonstrated ability, or the ability to rapidly acquire the knowledge to use office technologies i.e., Computers, printers, faxes, phones, photocopiers, videoconferencing facilities; and

• Demonstrated ability, or the ability to rapidly acquire the knowledge to use Windows programs such as Excel, Word, and PowerPoints.

Personal attributes

Successful applicants are expected to possess the following;

1. Excellent engagement skills with a proven ability to build collaborative relationships with a wide range of internal and external partners and stakeholders;

2. Ability to work within an environment requiring cultural sensitivity;

3. The qualities of energy, initiative, commitment to teamwork and collaboration and respect for others;

4. Ability to work well in a flexible, emerging environment and deliver innovative outcomes;

5. Good self-care practices and stress management skills to enable maintenance of personal mental health/social and emotional wellbeing and resilience;

6. Willingness to be accountable and take a proactive approach to work health and safety, specifically taking responsibility for the health and safety of self and others; and

7. Passion about enhancing the mental health/social and emotional wellbeing of Aboriginal and Torres Strait Islander peoples.

Other Expectations

The following are additional expectations of successful candidates;

1. Utilise project management techniques, methodologies and tools to ensure specific program outcomes are delivered within documented timeframes as negotiated;

• In collaboration with other WWH employees, prepare written documentation including reports, presentations, speeches, publications and correspondence for consideration by the larger organisation;

• Participate in WWH service team meetings as required;

• Productively and effectively participate in the performance of WWH specific programs;

• Be willing to work with males and females of a variety of ages.

Additional Information

1. Appointment to this position requires proof of qualifications to be provided to the employing service prior to the commencement of duty;

2. Pre-employment screening, including criminal history and discipline history checks, may be undertaken on persons recommended for employment;

3. At WWH all roles will require, or an ability to acquire, a Blue Card and an NDIS Disability Screening Card;

4. Applicants may be required to disclose any pre-existing illness or injury which may impact on their ability to perform the role;

5. Employees who are permanently appointed to WWH are required to undertake a period of probation appropriate to the appointment;

6. Candidates must complete NDIS Worker’s Orientation Module Certificate and New Worker’s NDIS Induction Module Certificate as part of induction

7. Candidates must provide certified copies of requested proof of identity documents for the purposes of general Criminal history and National Police Certificate checks;

How to Apply

Please provide the following information to the Principal Psychologist at WWH to assess your suitability:

1. Your current CV or resume, including referees. You must seek approval prior to nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be contacted, please indicate this on your CV or resume.

2. Submit your application online via workforcelead@wakai-waian.com.au by the closing date.

3. Any questions or request for additional information during application process can be sent to workforcelead@wakai-waian.com.au.

4. Eligible submissions will be offered an opportunity to participate in a face-to-face interview either via videoconference or in person.