Privacy Policy

Privacy Policy for Wakai Waian Healing

Effective : 13th February 2025

At Wakai Waian Healing, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and engage with our services.

1. Introduction

Wakai Waian Healing is 100% Indigenous-owned and operated. We provide culturally grounded, trauma-informed, and recovery-oriented services aimed at fostering Reconciliation and Unity among all Australians, especially First Nations peoples.

2. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, and any other information you provide when you contact us or sign up for our services.

Health Information: We may collect health-related information necessary for providing care in the context of our services.

Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on those pages.

3. How We Use Your Information

We may use your information for the following purposes:

To Provide Services: To deliver our culturally safe services, support your healing journey, and respond to your inquiries.

To Improve Our Website: To analyse user behaviour and improve our website’s functionality and user experience.

To Communicate With You: To send you updates, newsletters, and other information about our services.

Compliance: To comply with legal obligations and protect the rights and safety of our organisation and users.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent: We may share your information with your consent or direction.

Service Providers: We may engage third-party service providers to assist us in operating our website and delivering our services. These providers are obligated to protect your information.

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

– Access your personal information.

– Request correction of your personal information.

– Request deletion of your personal information, subject to legal obligations.

– Withdraw consent to the processing of your personal information where applicable.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at: