Low Intensity Psychological Therapy (LIPT)
Wakai Waian Healing is proud to be delivering the Low Intensity Psychological Services across Rockhampton, Gladstone, Central Highlands and Nambour.
Eligible consumers can access this service with funding support from Central Queensland, Wide Bay, Sunshine Coast Primary Health Network.
Low intensity services are evidence-based psychological services that target people with or at risk of mild mental illness within a stepped-care approach, and are designed to be accessed:
- Quickly, without the need for a formal referral;
- Easily, through a range of modalities available to consumers, including face to face, group work, telephone and digital interventions; and,
- Efficiently, typically involving a small number of services, and short sessions, and providing a less costly alternative to traditional psychological services. Services such as those available through the Medicare-based Better Access initiative and other PHN primary health care services funded through the PHN flexible pool.
This service seeks to offer a flexible hierarchy of tailored interventions matched to an individual’s needs. Mental Health Stepped care is about ensuring that people can access the most appropriate services at any given time – including the ability to step up and down to different levels of care as their needs vary.
All referrals will require a PHN mental health intake form:
General Service Information
This service is offered in the SA3 locations of Rockhampton, Gladstone, Central Highlands and Nambour.
All consumers referred to this service will be offered an assessment of their needs to determine the most appropriate level of care.
Our services can occur either as face-to-face individual sessions, group sessions, and via telephone, Skype or other videoconferencing technology.
Our services will be provided during regular standard business hours however with flexibility to provide services on occasions outside these times depending on an as needed basis.
Our Staff
In order to provide a choice for consumers Wakai Waian Healing attempts to provide a variety of capable, professional and culturally safe staff. Information on our staff can be found here.
Eligibility Criteria
While there are some specific criteria to be eligible to receive the new Low-Intensity Psychological Therapies (LIPT) services, the Intent is for these criteria to be as flexible and accommodating as possible for communities. Primarily, the LIPT seeks to provide Support to the following under-serviced consumers who might fall into the following groups:
- Rural and remote residents.
- People from Culturally and linguistically diverse backgrounds (CALD)
- Aboriginal and Torres Strait Islander people
- People who are members of the LGBTI community
- Women with Perinatal Depression
- People who are financially disadvantaged
- People who Victims of Domestic Violence
- People who are or at risk of being homeless
Accessing this service and making a referral
New referral pathways are now designed to be more accessible. There are no limitations placed on who can make referrals for support via this service. Wakai Waian Healing can receive referrals from other government, non-government, and private providers.
Self-referrals and referrals made by client advocates can also be assessed for service.
Wakai Waian Healing we are happy to support the completion of these forms.
While GP Mental Health plans are not required if you do have one you can either provide this to Wakai Waian Healing yourself or ask your GP to send this through.
Most referrals will require a GP Mental Health Plan from your treating Medical Doctor or a referral from a treating Health Professional.
All referrals will require the completion of a PHN Mental Health Intake Form.
All completed referrals can be sent direct to the Wakai Waian Healing team at the following details:
- Fax: (07) 4829 4011
- Email: referralscq@wakai-waian.com.au
- Postal: P.O. Box 4080, Rockhampton, QLD, 4700.
- In person: Level 1, 8 Archer St, Tobruk House, Rockhampton.
Further Information or Questions
For further information or questions, on our Mental Health Stepped Care Services in Central Queensland Wakai Waian Healing can be contact on the below details;
- Freecall: 1800 732 850 and select option #1 (Rockhampton Office)
- Email: enquiries@wakai-waian.com.au
- In Person: Level 1, 8 Archer St, Tobruk House, Rockhampton
Note: Your contact with us is treated as confidential and we respect your rights to private, confidential and safe service. Further information on our Privacy and confidentiality and Information Management Policies can be requested via the above details.
Feedback/ Compliments/Complaints
Wakai Waian Healing is committed to providing an effective, responsive, safe, and cultural respectful service. If you have any feedback, you wish to provide our service this can be done by contacting us on the below details;
Freecall: 1800 732 850 and select option #1 (Rockhampton Office)
Email: enquiries@wakai-waian.com.au
In Person: Level 1, 8 Archer St, Tobruk House, Rockhampton
Confidential Feedback can also be provided by sending information to the following options;
Recently, Wakai Waian Healing, with funding support from the Central Queensland Wide Bay, Sunshine Coast Primary Health Network, has extended its services to the provision of the newly introduced Low Intensity and Psychological Therapy (LIPT) program.
LIPT Service Highlights
Tailored Interventions:
Our flexible, stepped-care approach allows clients to receive appropriate support based on their evolving needs, ensuring they feel accommodated and understood.
- Accessibility: Services available through individual and group sessions, including online options via Skype and other videoconferencing tools.
- Culturally Safe Staff: A diverse team committed to providing professional and culturally respectful care.
Who Can Access the Service:
Eligibility is designed to be inclusive, particularly for:
- Rural and remote residents
- Culturally and linguistically diverse individuals
- Aboriginal and Torres Strait Islander people
- LGBTI community members
- Women experiencing perinatal depression
- Victims of domestic violence
- Those at risk of homelessness
New referral pathways are now designed to be more accessible.
No limitations are placed on who can make referrals for support via this service. Wakai Waian Healing can receive referrals from GPs or from other government, non-government, and private providers. Self-referrals and referrals made by client advocates can also be assessed for service.
All referrals will require the completion of a PHN Mental Health Intake Form
Send referrals to the Wakai Waian Healing Intake Team via the following;
- Fax: (07) 4829 4011
- Email: referralscq@wakai-waian.com.au
- Postal: P.O. Box 4080, Rockhampton, QLD, 4700.
- In person: 104 Fitzroy Street, Rockhampton, QLD, 4700
Referral Process:
- Open to all referral sources: government, non-government, private providers, self-referrals, and advocates.
- Requires completion of a PHN Mental Health Intake Form.
- G.P. Mental Health Plans are beneficial but not mandatory.
Contact Information:
- Phone: 1800 732 850 (Option #1 for Rockhampton Office)
- Email: enquiries@wakai-waian.com.au
- Address: Level 1, 8 Archer St, Tobruk House, Rockhampton, QLD, 4700
Feedback and Support:
Wakai Waian Healing welcomes feedback and aims to provide a responsive, safe, and culturally aware service. We assure you that your confidential feedback can be submitted through the same contact channels, respecting your privacy, and ensuring your voice is heard.
Services Offered
Psychologists:
| Initial consult (60–90 mins) | $230 |
| Follow-up consult (50–60 mins) | $180 |
| Short consult (20–40 mins) | $130 |
*Payment is required on the day of service; fees are subject to change.*
Counsellors:
| Initial consult (60–90 mins) | $180 |
| Follow-up consult (50–60 mins) | $140 |
| Short consult (20–40 mins) | $110 |
*Counsellor services are not eligible for Medicare rebates; payment is requested on the day of service.*
Aboriginal and Torres Strait Islander Mental Health Workers:
| Individual therapeutic support | $100/hour |
| Family therapeutic support | $120/hour |
*These services are not eligible for Medicare rebates; payment is required on the day of service.
Medicare and Private Health Insurance Rebates
Medicare Rebates:
- Available under the Better Access to Mental Health Care Initiative with a referral from a G.P., psychiatrist, or paediatrician and a completed Mental Health Care Plan.
- Eligible for up to 10 rebated appointments per calendar year, with rebates ranging from $60.10 to $106.55.
Private Health Insurance Rebates:
- Available depending on your level of cover. Contact your provider to check your eligibility.
Bulk Billing Services:
- Offered to those with a health care card requiring a referral and a completed mental health care plan.
Additional Services
Telehealth Services:
- Available for individuals in rural and remote locations, eligible for Medicare rebates based on their G.P. referral.
Disability Support Services:
- Waka Waian Healing is a registered NDIS provider offering individualised support for eligible participants.
Cancellation Policy
- A 24-hour cancellation notice is required to avoid a $90 fee. Late arrivals will be charged for an entire session. Medicare does not cover missed appointments.
Questions About Fees or Rebates
If you have any questions regarding fees or rebate eligibility, please contact our practice manager or complete an online inquiry form. We are here to help!
Accessing Our Service and Making a Referral
Referrals can be sent to Wakai Waian Healing via:
- Fax: (07) 4829 4011
- Email: referralscq@wakai-waian.com.au
- Postal: P.O. Box 4080, Rockhampton, QLD, 4700
- In-person: Level 1, 8 Archer St, Rockhampton, QLD, 4700
Once received, our Intake and Referral Team will communicate the referral’s status.
For more details, please contact us.